Mathews-Carlsen Body Works
16 reviews
Sunnyvale, CA
"This review is for one of the employees by the name of Chris Brown. Someone rear-ended me 2 months ago so I filed a claim with my…" read more »
13 Reviews for Mathews-Carlsen Body Works
They make your car look new again. Not like new again, just new again.
Expensive. I take daddy's Porsche and Mercedes here when he drives too crazily. The guys at the front desk are nice and friendly. They walk me through the quote and are always nice. If they say it'll be done tomorrow, it'll be done tomorrow. I love these guys and aspire to the days when I can have expensive cars and drive them into walls and trees and then come here to fix them. For now I take my Honda to sketch Mountain View where I can actually afford to fix my car.
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These guys are incredible! Mathews-Carlsen just made me a customer for life. I came in with my beat-up Corolla (the front passenger door wouldn't open due to a huge dent), and Tom and his crew had me in and out with a working door in less than an hour, for an incredibly generous price, especially for a starving college student :) The guys are kind, fair, funny and fast, on top of doing great quality work! I'm recommending them to everybody.
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My car was rear-ended and after doing my due dillegence (recommendations from PCA, Yelp, and other sites online) I selected Mathews-Carlsen to do the work.
First off, I am very particular and anal about my cars and obsess over the most minor imperfections (gaps needing to be aligned perfectly, any imperfections in the paint, etc.). With that in mind, I am absolutely pleased with the quality of the work done on my car. It looks good as new!
Tom was very polite and professional to work with and he went above and beyond to take care of me. I appreciate how they stand behind their work and wanted to make sure I was 100% satisfied. Well done Mathews-Carlsen!
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They did a nice job on my car, which needed two doors replaced. They even painted over a few scratches on the bumper that insurance didn't pay for. I can't give them 5 stars because they estimated 5 work days and took 9 to finish, but otherwise a good experience.
We just picked up our car from Mathews-Carlsen and found every comment posted here to be true: quality workmanship, great service and no surprises. I would recommend them to anyone in the south of the Bay area.
I can't believe I haven't written about Mathews-Carlsen before! I'm a die hard customer. The goal is not to have to seem them too often, but when I do have to see them, I am NEVER disappointed. They do a bang up job with auto body work (pun intended) and their customer service is bar none, the best you'll ever find from any auto body shop.
I've taken my car in to have it repaired a couple of times for minor damage and it comes back looking brand spankin' new! Tom is always very helpful and provides the best service, along with Paul.
Tom knows how meticulous I am when it comes to my car and he goes the extra mile to take care of me. I highly recommend Mathews-Carlsen to anyone who likes to keep their baby in tip-top shape. Whether you have a Honda or a Porsche, Tom and his crew will take care of ya!
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When in the city of trees, if a tree falls on your car... you take it to Mathews Carlsen.
I have an underground parking spot. I decided to park in front of my building for one night because I was just too lazy to put the car in the garage. 9:30pm a neighbor bangs on my door and informs me that my brand new car has a tree sitting on top of it.
In comes Mathews-Carlsen. I have no complaints on the quality of work or service. They returned phone calls quickly, dealt with my insurance company and returned my rental car. The only issue I had was the wait on getting my car in there because they are so booked up-- perhaps by other victims of downed trees?
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In 2003, I called Mathews-Carlsen, crying, parked in a parking lot, sitting in my baby who had been backed into... Tom Spencer patiently assured me over the phone that they would make her look better than new. A week later, his word was gospel and they even took out two dings while they were at it!
The quality of service is unparalleled. The customer service is professional, responsive, and personable. Moreover, they are reasonably priced. These guys really know what they are doing, partly because they are car enthusiasts themselves, but mostly because of their eye for quality work. Also, I'm convinced that they have Superman on staff, because they can do just about anything you need (insurance adjustor correspondence, rental cars, detailing, towing, interior strip/leather replacement, and even alignment using the mystic Porsche/BMW system). And if you won't take my word for it, then take Carlsen Porsche's recommendation, and if we combined aren't good enough for you, then you shall bow down when you see that all the Carrera GTs and Ferraris get sent there as well.
I've been there two handfuls of times since that fateful day in 2003 -- either to chat with Tom, Betty, Paul, and JR, or to bring in friends with car woes. I wouldn't trust anyone else with my car, and neither should you.
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Damn. I'm a good customer at a body shop.
OK, only a few times for things that were my fault, but, DANG!
A few years ago, I needed to back my new Volvo S70 out of the driveway to leave some space in front of the garage for whatever I was doing at the moment. Backed up with the driver-side door OPEN, hit a pipe. CRUNCH.
Then, made the mistake of parking on the street in front of my house because a friend was in my driveway. The dingbat old lady across the street allowed herself a bit too generous of an arc leaving her driveway. SMACK.
Last month I sideswiped a guy because--- well, because I'm an idiot. DOH!
In all of these cases, Mathews Carlsen came to the rescue! The service is exceptional, and the work is amazing! These guys are absolute perfectionists. In my most recent, um, incident, my car was a day late because the guy who painted my new fender wasn't happy with the work and wanted to redo it. How can I possibly be upset about that?
They also a AAA affiliate, so if that is your insurance carrier, a lot of process gets done invisibly without your intervention.
I would never go to a different body shop
Even though it seemed like they only worked on more expensive European cars (Seemed to have a lot of Porsches), they took my Subaru Impreza in for repairs after a front end collision. I chose them because they are part of the AAA Direct Repair Network so that means that their repairs are guaranteed for the life of the car and that if it's good enough for Porsches and Audi's, it's good enough for a Subaru.
Very courteous and professional people. Although the repairs took longer than I expected, they were very honest and transparent why it was delayed. They were also very re-assuring and answered all my questions.
I got the car today and it looks like it's never been in an accident. The car was washed and waxed. Even the inside was cleaner than how I left it.
Probably not the cheapest place since the repair was over $6,200, but definitely well worth it (good thing for AAA insurance, i only had to pay $500). No corners were cut, no repair was skimpt, all new parts for anything that appeared to being remotely damaged. Would recommend it to anyone car in need of a repair.
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I have to concur with the other reviews. My (two-week-old) car was rear-ended. Although the damage was quite minor, I really appreciated that they were friendly and efficient. They scheduled the work for two weeks later so that they had time to order the parts they needed. Once the car was in the shop, it was out within 48 hours, and everything looked like new.
A few days after I got the car back, I was taking something out of the rear hatch, and noticed that one of the small trim pieces that covers a bolt was missing. The next day, I drove by Mathews-Carlsen, and explained that although this was really minor, it bothered me. The guy said, well, that would bother him too. He ordered the new piece, and even agreed to drop it in the mail to me so that I wouldn't have to make a second trip. While it wasn't an expensive or difficult thing for him to do, his willingness to do it with a friendly attitude was appreciated.
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I found these guys to be extremely professional and personable. Always seem to be having a blast, so I assume they genuinely enjoy their work. Patiently answered all of my questions. One well-dressed man even crawled under my car to check it out, dirtying his white shirt. Now that's service. Judging from the parking lot, every luxury car owner in town gets work done here. I wouldn't hesitate to come back here for future repair work.
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Very professional and prompt service. I called and had an estimate on my car the same day as my accident. I was a little worried as I have a small Honda and the lot was jammed with huge luxury cars and tiny shiny sports cars. Would my humble Honda be ignored in such company, relegated to the table next to the service station and the leaky air conditioner? No! I had an appointment the next week, and no one can tell that my front bumper had been completely decimated, and that there had been ugly scratches on my hood. They matched my dark bronze metallic paint perfectly.
They also have a an affiliation and direct electronic link with my insurance company, so all estimates and paperwork were "taken care of" by providing my insurance number. Nothing else could have been easier.
After 1 day, yes, 1 day, my car was available to go. Communication was via phone and *email*. I received prompt call-backs and replies on my questions. They also buffed out a cosmetic scratch on my car for me. Hondy got the coveted booth with a view and top notch service.
While I can't speak to the quality of repair for a major accident, I would not hesitate to bring my car here for any body work, and I would recommend this shop to all my friends.
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